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Frequently Asked Questions

General

What is Repository Hosting?

Where are your servers located?

How do you secure and backup my data?

What do I do if I need support?

I do not see a place on your homepage to login. Where do I login?

What do I do if I have lost my password?

How do I cancel my account?

Billing

What forms of payment do you accept?

How do you determine how much I will be billed?

When will my account be billed?

Do you charge any hidden fees or surcharges?

Projects

To what extent can I customize my users' permissions?

What is the XML schema used for custom callbacks?

What options do I have for managing email notifications?

SSH Keys

How do I setup SSH keys in order to access my Git or Mercurial repository?

How do I get SSH keys to work in Windows?

How do I manage multiple accounts with multiple keypairs on my client?

Backups

How safe are my repositories from data loss?

How do I export my repository or Trac data?

How long are the backups available?

How can I automatically download backups to my local machine?

How can I automatically clean up old backups in my S3 account?

Trac

What is Trac?

What version of Trac are you running on your servers?

Why can I not see the Browse Source tab in my Trac project?

What plugins and features do you support for Trac?

What is the syntax for commit messages to affect ticket status?

Can I import an existing Trac project into my Repository Hosting account?

Subversion

What is Subversion?

What version of Subversion are you running on your servers?

How do I upload a dump file of my existing repository?

Git

What is Git?

What version of Git are you running on your servers?

Mercurial

What is Mercurial?

What version of Mercurial are you running on your servers?

WebDAV

How do I map my shared drive from Windows?

How do I map my shared drive from a Mac?

How do I map my shared drive from Linux?

Have questions?

If you have any questions about our service, please do not hesitate to contact us. You can start by either filling out the form to the left, or email us at support@repositoryhosting.com.

Worst Case Scenario

Despite best efforts, even the most hardened of sites can go down. If we are ever experiencing any technical difficulties with our infrastructure, we will use an independently hosted Status Page to keep you informed.

If you suspect that something may be wrong with Repository Hosting, please be sure to visit:

http://status.repositoryhosting.com